Support
Clothsample FAQ
Answers for designers, brands, ecommerce sellers, retailers, and production buyers using Clothsample.
Quick answer
Clothsample is designed around a simple path: discover or publish a design, customize the garment and brand details, order a sample, approve the result, then move into production or fulfillment.
- Designers can register as sellers or suppliers.
- Buyers can order samples and request private-label or OEM production.
- Collaboration can use commission, buyout, licensing, or inquiry-based terms depending on the project.
Frequently Asked Questions
What is Clothsample?
Clothsample is a global clothing sample marketplace based in the United States. Designers can publish original sample-ready apparel concepts, while brands, ecommerce sellers, and retailers can customize them for private label, wholesale, OEM, or direct selling programs.
Can designers register as sellers or suppliers?
Yes. The platform supports designer and supplier registration. Designers can present original apparel concepts and work with buyers through commission, buyout, licensing, or inquiry-based collaboration.
Can I order just one sample?
Many programs can start with one sample so you can check fit, fabric, print quality, branding, and packaging before scaling. Some advanced processes or custom materials may require a higher minimum.
Can Clothsample add my brand label?
Yes. Private-label options can include neck labels, printed neck tags, care labels, hangtags, thank-you cards, poly bags, ecommerce-ready packing, and retail packaging.
Which decoration methods are supported?
Common methods include DTG, DTF, screen printing, embroidery, heat transfer, and selected all-over print programs. The best method depends on fabric, artwork, quantity, hand feel, color needs, and wash durability.
What artwork files should I provide?
For best results, provide PNG, AI, PSD, PDF, or vector artwork when available. Production artwork should be high resolution, usually 300 DPI for raster files, with transparent backgrounds where needed.
Can I sell the finished products on Amazon, eBay, Shopify, or offline stores?
Yes. Buyers can use Clothsample to develop private-label apparel for online marketplaces, independent ecommerce stores, retail stores, boutiques, corporate programs, or events.
Who owns the design rights?
Original designers retain their rights unless a separate buyout, license, or other written agreement is made. Buyers must have rights to any artwork, logo, or brand material they submit.
How long does sampling take?
Sampling time depends on garment type, artwork, decoration, and branding details. The manufacturing profile supports rapid sampling, often within a few business days for suitable programs, followed by shipping time.
How does bulk production work?
After sample approval, the team confirms quantity, size breakdown, artwork, brand trims, packaging, cost, lead time, and shipping plan. Production then proceeds with quality checks and shipment tracking.
Do you ship globally?
Yes. Clothsample is based in the United States and serves global buyers. Door-to-door and DDP shipping options may be available depending on destination, order size, and product type.
What payment methods are available?
Payment options may include credit card, PayPal, Stripe-supported payments, bank transfer, or other approved methods. Larger production orders may use deposit and balance payment terms.
Can I return a custom product?
Custom products are generally produced to your specifications, so returns are limited. Quality issues, production errors, or confirmed defects are reviewed through the returns process.
How do I contact Clothsample?
Email [email protected] or call (505) 276-1448. You can also use the Contact Us page for buyer programs, designer applications, production questions, and support.